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Tracking Orders, Payments & Receipts

Accepted forms of payment:

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My credit/debit card isn’t going through

What is a non-sterling transaction fee?

Payments

Our Shipping Process

Processing Time

I paid for expedited shipping. Why haven’t I received my order yet?

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When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

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Shipping

Our Return Policy

Return Portal

Returns

Marked Delivered but not arrived?

Holiday Discount and Promo Codes

Where is my Black Friday/Cyber Monday order?

Holiday Shipping Delays

Extended Holiday Return Window

Updating or Correcting Shipping Addresses for Holiday Orders

Handling Out-of-Stock and Backorder Items During the Holidays

Carrier and Delivery Delays

Holiday Orders 2025

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Learn how to track your order, get payment confirmations, and view receipts.

Find quick answers to common holiday shopping questions—shipping deadlines, order tracking, returns, and more. Stay informed and stress-free this season with our easy-to-follow support guides.

New vinyl records can arrive with light residue or debris from pressing plants. Learn why this is normal and how to safely clean your record before first play.