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Return Portal

Returns

Did my order go through?

What should I do if I entered an incorrect shipping address?

Can I modify or cancel my order?

Why was my order canceled?

Tracking Orders, Payments & Receipts

Accepted forms of payment:

Why was I charged multiple times?

My credit/debit card isn’t going through

What is a non-sterling transaction fee?

Payments

Our Shipping Process

Processing Time

I paid for expedited shipping. Why haven’t I received my order yet?

How do I track my order?

Where is my order shipping from?

When will I receive my order?

International Customs and Fees

Can I have my package shipped to a hotel?

What should I do if my order is returned back to sender?

Shipping

Our Return Policy

Why is my new record dusty or dirty?

Can you replace my noisy record?

My record is skipping — what should I do?

Vinyl Care & Troubleshooting Guide

Return PortalUpdated a month ago